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Job Title:
Customer Service AdvisorJob Description
Customer Service Advisor – Work At Home
- We have a fantastic opportunity for you to join our Customer Service team, representing a leading energy company due to continued growth. Starting salary of £19,760-£21,400 OTE
- 40 hours per week between 8.30am-5.30pm Mon-Fri (no weekends)
- Work from home, full equipment provided.
- Great progression opportunities
Benefits
- Fantastic earning potential, paid fortnightly
- In depth, fully paid virtual training.
- 28 days holiday allowance
- Substantial staff discounts on O2 UK, Vodafone UK, AXA Insurance and more!
- Refer a friend incentive
- Free healthcare cover for you and your dependents with pension (after one year)
Responsibilities of a Customer Service Advisor
As a Customer Service Advisor your main responsibilities will be;
- Dealing with Vulnerable customer’s queries in a fast-paced, target driven environment
- Demonstrating resilience and empathy whist addressing and collecting payments/outstanding balances
- Up-selling relevant products and services
- Generating bills and arranging payments
- Walking customers through the provision of meter readings
- Updating account profiles on our in-house systems
- Booking engineer appointments
- Maintaining a professional image for ourselves and our clients
Skills for success
- A resilient nature and determination to achieve goals and targets
- A passion to provide an excellent level of Customer Service
- Effective problem solver
- Strong verbal & written communication skills
- Ability to navigate computer systems
- A keen attention to detail & proactive approach to solving problems
Want to change the world and make real connections with people – all while growing your career within a team that puts YOU first?
What are you waiting for? We can’t wait to meet you!
#VERTICAL2ENERGYWFH
Location:
GBR The RocketLanguage Requirements:
Time Type:
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